The 8th Continent

Social Media Marketing Ain’t Always “Cheap”

// Posted on June 24, 2008 by Mike Manuel

Alright, so one of the weird little misconceptions I’ve been dealing with for a while now is the belief that social media marketing is, well, how do I say this? “Cheap.”

It’s an opinion often held by marketers, communicators, executives, and the like, many of whom have clicked on the pony-tailed chief’s ‘DIY’ blog and the clever, professionally underproduced video on YouTube and the messy, yet oddly functional fan page on Facebook, and because of this, have formed an opinion of what social media marketing is, how it’s done, and ultimately what it must cost.

And really, can you blame them?

These folks are simply making a calculation of value based on the tangible merit of what’s being presented to them — with very little insight, understanding or weight placed on the effort required to really bring these projects to life, let alone what it takes to keep them going and make them truly successful.

Of course, to complicate things, there’s a near endless parade of free online tools and services that are surfacing every month, each in their own way perpetuating the “man-this-stuff-is-cheap” mentality as their own hype cycles crest (cough, FriendFeed) and later crash.

Lastly, and most importantly, I think there’s a tendency in ROI conversations to over indulge in hard numbers sans consideration for all the underlying soft costs of social media projects. And by “soft costs” what I’m really getting at are the *absurdly high* time and attention investments that typically come with these projects and what are the unique shared scars among many a social media practitioner. If you’ve ever administered a blog or a community of sorts, you’ll know what I mean, nuff said.

Sadly, time and attention factors are often overlooked and greatly underestimated in most marketers’ understanding and appreciation of these projects.

Now, does this mean social media work can’t be done on the cheap? Nah, of course not. You go right ahead and create your corporate Blogger account and your executive’s MySpace page and that barely-discernible-but-kinda-indie looking mobile video of your company event;)

Kidding aside, just remember that free is never really free. That time’s an investment too. And that social media marketing requires a lot of it and because of this, “cheap” investments could end up costing you a bundle if you’re not clear about what you’re buying.

[This post has been cross-published to Media Guerrilla]

Filed In Filed in Marketing, Public Relations, Social Media //  Digg This Digg This

 

4 Responses to “Social Media Marketing Ain’t Always “Cheap””

  • Marshall Kirkpatrick says:

    FriendFeed is not just another hyped shiny object! It’s the next step in the evolution of the newsfeed popularized by Facebook and then adopted by everyone else. It’s feeds - one of the most basic elements of the social web! :) Just had to click through the feed to say that - but otherwise, I totally agree with your post here.

    Posted on June 24th, 2008 at 1:27 pm

  • Mike Manuel says:

    I hear you, Marshall, but will remain cautiously optimistic about the potential for FriendFeed. I’ll admit, it’s probably just my own survival instincts talking, b/c when I recommend a service like FF to a client, I have to stick my neck out and know it’s a worthwhile investment of time, energy and ultimately, return. I’m still on the fence about all this w/r/t FF. We’ll see…

    Posted on June 24th, 2008 at 2:24 pm

  • John Assalian says:

    “social media” is a very large area and the idea that someone would suggest that social media is “cheap” or “lacks value” would be like saying “marketing lacks value” or “Marketing is cheap” — you need to define what type of social media campaigns you are talking about. Social media marketing services as provided by marketing and communication agencies can’t really be cheap as the expertise required to be successful is no different then traditional marketing, or MORE expertise is required.

    Posted on June 28th, 2008 at 1:26 pm

  • vignesh says:

    I think social media is cheap in marketing agencies.

    Posted on July 10th, 2008 at 8:58 am

 

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